Record Network Sales, Industry Growth and a 5-Star Rated Franchise

Description

PACK & SEND Morningside is ideally positioned in Brisbane’s inner eastern suburbs, an area experiencing continued residential and commercial development. The local growth strategy focuses on urban renewal, improved connectivity, stronger infrastructure, business development and enhanced lifestyle amenities, creating a favourable environment for local enterprises.Owning and operating a PACK & SEND Service Centre provides an established opportunity within the growing parcel, freight and logistics sector. The business assists individuals and organisations with packing, shipping and freight requirements, supported by an established national franchise network and proven operating systems.PACK & SEND has built a strong reputation within the Australian courier and freight market, supported by more than 30,000 customer reviews and multiple industry awards. The franchise system has also maintained a 5 STAR rating from FRANdata since 2019.Key benefits of the PACK & SEND business model include:* Growing demand for parcel and freight services driven by continued eCommerce activity and online retail.* Established business systems, technology, operational resources and industry support.* Broad customer base including corporations, small businesses, online retailers, private customers, tourists and government organisations.* Recognised brand with more than 28 years of operating history and an international retail network exceeding 150 locations.* Customer enquiries generated through the PACK & SEND website, call centre and wider retail network.* Trading from a retail premises for approximately 5.5 days per week.* Combination of retail Service Centre revenue and online parcel delivery providing opportunities for ongoing income.* Strong-margin services with transaction values ranging from smaller parcels through to high-value freight requirements.* Low inventory requirements and a relatively streamlined staffing structure.* Potential to expand through the acquisition of additional PACK & SEND Service Centres.* Brand Lead Guarantee providing a minimum number of first-year customer enquiries through the PACK & SEND website and call centre, subject to the applicable terms and conditions.MARKETING SUPPORTThe franchise network provides extensive marketing assistance, including:* Social media management* Search engine marketing and search engine optimisation* PACK & SEND website* Website live chat* Online customer review management* Google Business Profile optimisation* Digital marketing campaigns* 1300 customer call centre* Point of Sale materialsA dedicated Network Sales and Operations Manager and experienced marketing team provide ongoing local and national support, helping franchisees manage their marketing requirements and develop new business opportunities.TRAINING PROVIDEDPACK & SEND provides a comprehensive four-week initial training program covering the key aspects of operating the business.* Two weeks of virtual induction training covering strategy, systems and technology, including two practical days at an existing Service Centre.* One week of hands-on practical training at a Service Centre.* One week of on-site training at the purchaser's own Service Centre.Ongoing development is supported through the PACK & SEND network, including access to operational resources, meetings, workshops, improvement programs, webinars and the National Conference.SKILLSPrevious experience in business, freight, logistics or the parcel industry is not required.The franchise model is suited to an operator with strong customer service skills, commercial awareness, sales ability and a practical approach to problem solving. Experience in sales, business development, account management and customer service can be valuable in developing the local customer base and building long-term business relationships.FRANCHISE HISTORYPACK & SEND was established in 1993 and has developed into an established Australian franchise brand, with operations extending into New Zealand and the United Kingdom. The business has continued to evolve through technology, operational development and investment in scalable systems designed to support franchisees and improve customer service.In 2021, PACK & SEND became part of MBE Worldwide, joining a global network that includes independently owned PostNet, AlphaGraphics and Mail Boxes Etc franchise service centres. The wider MBE Worldwide network spans more than 2,800 locations across over 50 countries.AWARDS* 5 STAR Rated Franchise System since 2019* Best Courier Award, 2019, 2020 to 2023* FCA Excellence in Marketing, 2018* FCA Franchisor of the Year, 2007* FCA Franchisor of the Year, Retail Category, 2007OTHER INFORMATIONLength of Agreement10 years + 10 years