Freight, Logistics & Parcel Market is growing, and our business is BOOMING!

Description

Owning and operating a PACK & SEND Service Centre provides an established opportunity within the growing parcel, freight and ecommerce logistics sector. The franchise model is designed to help customers save time, effort and money when sending parcels and freight.With more than 30,000 customer reviews, PACK & SEND has received multiple recognitions as Australia's Best Courier Service. The brand has also achieved several franchise industry accolades, including a 5 STAR franchise system rating from FRANdata since 2019.Key Benefits:1. Growing eCommerce Parcel MarketContinued growth in online retail is increasing demand for courier and freight services, creating a strong market environment for parcel and logistics businesses.2. Established Business SystemsFranchise partners gain access to established systems, resources, technology, operational expertise and a national network designed to support efficient business operations and continued growth.3. Broad Sales PotentialThe customer base extends across blue-chip corporations, SMEs, tourists, backpackers, online sellers, householders and government departments, providing extensive opportunities for business development.4. Established Brand StrengthWith more than 28 years of history and an international retail network of more than 150 locations, the PACK & SEND brand provides established market recognition and credibility. The website, call centre and retail network generate customer enquiries for Service Centres.5. Attractive Work-Life BalanceService Centres operate approximately 5.5 days per week, providing an attractive operating structure for franchise owners.6. Multiple Revenue ChannelsThe model combines traditional Service Centre sales with ecommerce parcel delivery revenue, providing opportunities to generate income through both physical retail and online channels.7. High-Margin Products and ServicesMany PACK & SEND services operate at strong gross profit margins, with individual transactions ranging from several dollars to more than $80,000.8. Low-Cost Retail ModelThe business model requires relatively low staffing levels and limited non-perishable inventory, helping maintain an efficient cost structure.9. Multi-Centre ExpansionFranchise partners have the opportunity to expand within the network by acquiring and operating multiple Service Centres. A number of existing franchisees have successfully developed multi-unit operations.10. Brand Lead GuaranteeSubject to the applicable terms and conditions, PACK & SEND provides a first-year Brand Lead Guarantee covering a minimum number of customer enquiries generated through the website and call centre.Marketing Support:* Social media management.* Search engine marketing and search engine optimisation.* PACK & SEND website.* Website live chat service.* Online customer review management.* Google Business Profile optimisation.* Digital marketing campaigns.* 1300 Call Centre.* Point-of-sale materials.Franchise partners receive ongoing support from a Network Sales and Operations Manager and an experienced marketing team, with marketing activities coordinated across both local and national channels.Training Provided:PACK & SEND provides four weeks of comprehensive initial training.* 2 weeks of virtual induction training delivered by PACK & SEND head office, covering business strategy and technology, including 2 practical days at an operating Service Centre.* 1 week of hands-on practical training at an established Service Centre.* 1 week of onsite training at the purchaser's own Service Centre.Ongoing development is supported through the PACK & SEND network of industry experts, Operations Manual, meetings, workshops, improvement programs, webinars and National Conference.Skills and Experience:Previous experience in business, freight, logistics or parcel services is not required.The franchise model is suited to individuals with strong problem-solving abilities, a commitment to customer service, sales capability and an interest in developing business relationships. Skills in sales, business development, account management and customer service complement the established PACK & SEND operating model.Franchise History:Founded in 1993, PACK & SEND has developed into an established Australian franchise brand with operations extending into New Zealand and the UK. The business has continued to evolve through technology, operational innovation and the development of scalable systems designed to support franchisee productivity and ecommerce customer solutions.In 2021, PACK & SEND became part of the global MBE Worldwide group, alongside independently owned PostNet, AlphaGraphics and Mail Boxes Etc branded franchise service centres. The group operates more than 2,800 locations across over 50 countries, with system-wide annual sales exceeding US$1 billion.Awards:* 5 STAR Rated Franchise System since 2019.* Best Courier Service recognition in 2019, 2020 and 2021 to 2023.* FCA Excellence in Marketing, 2018.* FCA Franchisor of the Year, 2007.* FCA Franchisor of the Year, Retail Category, 2007.Agreement Term:* 10 years plus a further 10-year term.