PACK & SEND Crows Nest | Well Established Freight & Logistics Opportunity

Description

PACK & SEND Crows Nest is a well-established logistics and service business operating within one of Sydney's most connected and rapidly evolving commercial precincts. Established in July 1994 and operated by the current owner since December 2011, the business has developed a strong local reputation through dependable service, practical problem-solving and long-standing customer relationships.Located in St Leonards / Crows Nest, the service centre operates within a highly active commercial corridor servicing industries including medical, technology, insurance, finance, marketing and professional services.The recent opening of Crows Nest Metro Station, together with continued precinct development planned through 2036, has further enhanced the area's accessibility and long-term appeal.PACK & SEND Crows Nest benefits from a mature and diversified customer base. Approximately 70 percent of revenue is generated from business customers, with many key accounts having remained with the service centre for more than 10 years.The business is well positioned within a highly active commercial area, providing access to a broad range of medical, professional and service-based customers. It also benefits from a consistent retail customer base supported by convenient access and parking.Key Features:* Established PACK & SEND service centre since July 1994* Current owner since December 2011* Approximately 70 percent of revenue generated from business customers* Long-standing repeat client relationships* Diverse customer base across multiple industries* Google review rating of 4.6 stars* Backed by a nationally recognised franchise brand* Experienced team already in place* Walk-in walk-out sale including systems and equipmentThis is a genuine turnkey opportunity including:* Established premises and fit-out* Existing customer database* Operating systems and freight management software* Trained staff and established operating processes* Existing phone lines and infrastructureOwning and operating a PACK & SEND Service Centre provides an opportunity to help customers save time, effort and money with their parcels and freight.More than 30,000 customers have rated PACK & SEND, contributing to the brand receiving the Best Courier Service in Australia award multiple times. Customer feedback and reviews provide insight into the strength of the business model.PACK & SEND is an established franchise network with multiple industry achievements, including a 5 Star Rating as a franchise system by FRANdata since 2019.Some of the benefits of owning a PACK & SEND franchise include:* Growing eCommerce Parcel Market - Increasing online trade continues to drive demand for packed and unpacked goods to be transported by courier.* World Class Business Systems - Franchisees receive access to established systems, resources, technology, networks and industry expertise supporting the transportation of goods.* No Limits to Your Sales Growth - The potential customer base includes blue-chip corporations, SMEs, tourists, backpackers, eBay sellers, households and government departments.* Brand Strength - With an established history and an international retail footprint of more than 150 locations, the PACK & SEND brand provides credibility, recognition and customer confidence. The website, call centre and retail network support lead generation from the outset.* Great Work-Life Balance - Service Centres operate from retail premises for approximately 5.5 days per week.* Earn Residual Income 24/7 - The combination of physical Service Centre sales and eCommerce parcel delivery provides both retail and online revenue opportunities.* High Profit Margin Products and Services - Many PACK & SEND services operate at strong gross profit margins, with individual transactions ranging from a few dollars to more than $80,000.* Low Cost Retail Business Model - The retail model requires relatively low staffing levels and minimal non-perishable inventory.* Multi-Centre Franchise Opportunities - Franchisees have the opportunity to expand their footprint within the brand, with multiple owners operating several Service Centres.MARKETING SUPPORTMarketing support includes:* Social media management* Search engine marketing and search engine optimisation* PACK & SEND website* Website live-chat service* Online customer review management* Google Business Profile optimisation* Digital marketing campaigns* 1300 Call Centre* Point of Sale (POS) materialsWith support from the Network Sales and Operations (NSO) Manager and the experienced marketing team, franchisees receive local and national marketing support.TRAINING PROVIDEDPACK & SEND provides four weeks of comprehensive initial training.* 2 weeks of virtual induction training hosted by PACK & SEND THQ, covering strategy, technology and operations, including two practical days at a Service Centre* 1 week of hands-on practical training at a Service Centre* 1 week of on-site training at the new owner's Service CentreThe PACK & SEND network of specialists, Operations Manual, meetings, workshops, improvement programs, webinars and National Conference provide ongoing training and knowledge-sharing opportunities.SKILLSNo prior experience in business, freight, logistics or the parcel industry is required.The opportunity is well suited to an operator with strong problem-solving abilities, a commitment to quality customer service and an interest in sales and business development. Skills in sales, account management, customer service and relationship building are well aligned with the PACK & SEND business model.The franchise system is designed for motivated operators seeking to grow their business.FRANCHISE HISTORYFounded in 1993, PACK & SEND is an Australian success story that has achieved significant growth locally and expanded its network into New Zealand and the UK. More than 28 years of development have been supported by the brand's ability to adapt and evolve with changing market conditions.PACK & SEND operates as a technology-driven enterprise, developing and supporting innovative, scalable and transferable proprietary technology designed to provide eCommerce solutions, increased sales and improved productivity for franchisees.In 2021, PACK & SEND joined the global MBE Worldwide family, which includes independently owned PostNet, AlphaGraphics and Mail Boxes Etc branded franchise service centres. The network spans more than 2,800 locations across over 50 countries, with system-wide annual sales exceeding US$1 billion.AWARDS* 5 Star Rated Franchise System since 2019* [Web Link Censored] Award - Best Courier 2019, 2020 - 2023* FCA Excellence in Marketing - 2018* FCA Franchisor of the Year - 2007* FCA Franchisor of the Year - Retail Category - 2007OTHER INFORMATIONLength of Agreement10 years + 10 years